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Support
We’re happy to help.
Select your service below to review answers to frequently asked questions.
Accurate Background LLC, is committed to helping the survivors of human trafficking. To request to block adverse information from your background screening report, please contact us by mailing your request to our address dedicated to receiving requests to block information resulting from trafficking:
Accurate Background
ATTN: Compliance HQ
200 Spectrum Center Drive,
Suite 1100
Irvine, CA 92618
Alternatively, you may mail your request to:
Accurate Background
ATTN: Compliance HQ
131 Dawson Drive
Winchester, VA 22602
To assist us in processing your request, the following information is required:
- Your preferred method of communication for us to contact you about your request.
- Proof of Identity:
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- Copy of a government-issued identification document
- Driver's license
- Government-issued ID
- Passport
- Social Security card
- Birth certificate
- If you have a designated representative submitting information on your behalf, then in addition to your proof of identity, your designated representative needs to submit their proof of identity and a valid power of attorney or some other documentation that authorizes the representative to act on your behalf.
- Copy of a government-issued identification document
- Trafficking Documentation:
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- Identified adverse items of information:
- Provide the specific item(s) on your report you are seeking to block.
- Victim determination:
- Documentation that establishes that you were a victim of human trafficking
- Identified adverse items of information:
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- A federal, state, tribal, or other government or law enforcement entity; or
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- A non-governmental organization or members of a human trafficking task force authorized by a governmental entity to make such a determination; or
- Documentation from a court indicating a determination by a court that you were a victim of human trafficking
- A statement from you stating that you were a victim of human trafficking that is signed or certified by a representative of such government entity, court, or non-government organization or human trafficking task force authorized by a governmental entity to make such a determination
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Please contact us at any time to check the status of your background check.
You may request a copy of all the information we maintain in our file about you by sending us a request in writing, along with a current picture I.D. such as:
- Current Valid Driver's License
- Current Valid State Identification Card
- Current Valid Passport
- Fax your request to (847)255-1896 (be sure to include your request, picture ID, and contact information)
- Mail your request to: Accurate Background, LLC Atrium Corporate Center 3800 Golf Road, Suite 120 Rolling Meadows, IL 60008 (Be sure to include your request, picture I.D. and contact information)
If you believe that any of the information in your background report is inaccurate or incomplete, you may initiate a dispute free of charge with Accurate Background. The dispute process also known as the reinvestigation process, may take up to 30 days, depending on the nature, scope and source of the information being disputed; however, Accurate Background strives to complete any reinvestigation of disputed information as soon as possible.
You may dispute your record in one of the following methods:
- Submitting a request through our dispute form
- Verbally by contacting Accurate Background's Consumer Help Line (844) 220-6741
- Via email (do not include personal identifiable information), other than full name and your contact telephone number
- In writing to: (Include your full name, your contact phone number and email address)
You may request a copy of your report at any time by one of the following options:
- Telephone: (844) 220-6741 for identification purposes, you will be asked a few security questions
- In Writing, please include the following information:
Please note, Accurate Background does not maintain a database from which consumer reports (background checks) are processed. Instead, all requests for a background check are conducted only with explicit written permission by the consumer and are unique consumer reports for each request. You may request a copy of all the information we maintain in our file about you by sending us a request in writing, along with a current picture I.D. such as:
- Current Valid Driver’s License
- Current Valid State Identification Card
- Current Valid Passport
- Fax your request to (855)-785-4434 (be sure to include your request, picture ID, and contact information)
- Email your request to: customer_service@accurate.com (be sure to include your request, picture I.D., and contact information)
- Mail your request to:
You may contact our Client Services team at 800.216.8024, or send an email to customer_service@accurate.com. Please include your full name and the search reference ID, if available.
You may contact our Client Services team at 800.216.8024, or send an email to customer_service@accurate.com. Please include your full name and the search reference ID, if available.
Please note, Accurate Background does not maintain a database from which consumer reports (background checks) are processed. Instead, all requests for a background check are conducted only with explicit written permission by the consumer and are unique consumer reports for each request. You may request a copy of all the information we maintain in our file about you by sending us a request in writing, along with a current picture I.D. such as:
- Current Valid Driver's License
- Current Valid State Identification Card
- Current Valid Passport
- Fax your request to (855)-785-4434 (be sure to include your request, picture ID, and contact information)
- Email your request to: customer_service@accurate.com (be sure to include your request, picture I.D., and contact information)
- Mail your request to:
Which platform do I choose?
AccurateAccel
AccurateAccel provides a Search ID number that is 9 digits (Example: 147862986). Accurate Accel emails also come from customer_service@accurate.com. Please check your email communications to help you determine the correct service.
AccurateAce
AccurateAce provides an Order Number on your background check report that is 8 digits and starts with “1” (Example: 11051090). Accurate Ace emails also come from ace_admin@accurate.com. Please check your email communications or background check report to help you determine the correct service.
AccurateNow
AccurateNow does not provide an Order Number or Search ID with your background check. Please check your email for communications that come from an email address ending with “@accuratenow.com.”